Privacy Policy

This Privacy Policy applies to Alihaa and our website https://alihaa.shop. It should be read alongside any notices shown during checkout or when you use a particular service. By using the website, you acknowledge that your information may be handled as described here, subject to applicable law.

When you browse or shop at Alihaa, we may collect information you provide directly and limited technical information generated when you use the website.

• Contact and account details: name, email address, phone number, billing and delivery address, and account login details where applicable.
• Order details: items purchased, order history, delivery instructions, returns or support requests, and information needed to fulfil your order.
• Payment-related information: payment status and transaction references needed to process an order. Payment details may be handled by the relevant payment provider; their own privacy terms may also apply.
• Technical and usage data: IP address, browser and device information, pages viewed, and cookie or similar technology data, where enabled.

We use information for legitimate store operations, including to:

• process, confirm, pack, deliver, cancel, or refund orders;
• create and manage customer accounts, where available;
• respond to questions and provide customer support;
• maintain website security, prevent fraud, and troubleshoot technical issues;
• meet applicable legal, tax, accounting, and record-keeping obligations; and
• send promotional messages only where permitted and, when required, with your consent. You can opt out of marketing messages.

To complete a purchase, we use the details needed to confirm your order and arrange delivery. Relevant information may be shared with payment processors, delivery or courier partners, and service providers involved in fulfilling your order. These providers should use the information only for their relevant services and in accordance with applicable requirements.

Alihaa does not ask you to send full payment-card credentials by email or social media message. Please use the payment method and checkout options shown on our website.

We keep personal information only for as long as reasonably needed for the purposes described in this policy, including order fulfilment, customer support, dispute handling, security, and legal or accounting obligations. Retention periods may differ depending on the type of record and the circumstances. When information is no longer needed, we take reasonable steps to delete it or otherwise handle it appropriately.

We use reasonable technical and organisational measures to help protect personal information against unauthorised access, loss, misuse, or disclosure. No website or electronic transmission can be guaranteed completely secure, so please use a strong password for any account and contact us if you suspect unauthorised activity.

Depending on applicable law and your circumstances, you may be able to request access to personal information we hold about you, ask us to correct inaccurate details, request deletion where appropriate, or opt out of marketing communications. Some records may need to be retained to complete transactions or meet legal obligations.

To make a privacy request, contact us using the details below. We may need to verify your identity before acting on a request.

We may update this Privacy Policy when our practices, services, or legal requirements change. The revised version will be published on this page with an updated effective date. Please revisit this page occasionally to stay informed.