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Refund & Returns Policy

At Alihaa, your shopping experience matters. Here’s a clear guide to cancellations, returns, refunds, replacements and exchanges.

48 HOURS

To report an eligible delivery issue

7 BUSINESS DAYS

Exchange requests for free-size items

EMAIL SUPPORT

team@alihaa.shop

01. Order Cancellation

You may request to cancel an order as soon as it is placed. Once your product has been made or preparation has started, cancellation may no longer be possible. Please contact us as soon as possible if you need to cancel an order.

02. Returns, Refunds & Replacements

You may request a return, refund, or replacement within 48 hours of delivery if one of the following applies:

  • The product arrives damaged or defective.
  • You receive a product different from what you ordered, including an incorrect size.
  • You have another eligible product issue that our team needs to review.

Returned items should be unused, with the original packaging, seals, and tags intact. Contact us within the stated period so we can review your request.

03. Exchanges

For free-size items, you may request an exchange for a different design within 7 business days. Please contact our team before sending an item back so we can guide you through the process.

04. How to Request Help

Email us with your order number and a short explanation of the issue. If the item is damaged or incorrect, please include clear photos to help us review your request. Please contact us before returning or shipping any item back.

Need help with an order?

Our team is happy to help. Send us your order number and details so we can assist you.

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